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Terms and Conditions

OUR TERMS AND CONDITIONS

This page interprets the terms and conditions under which you can use the www.minervastreetwear.com website.  Any further use of this website means you acknowledge and understand them.  If you disagree with these terms and conditions, then you are not authorized to use this website.

PRICING AND PRODUCTS

Prices of items and items sold on the website are subject to change at any time without notice.  If prices are incorrect minerva will inform you of the correct price.

PRIVACY

All personal information given to minerva such as; name, address and email will be kept private and confidential and will follow the data protection act guidelines. Customer information will not be disclosed to or shared with any persons outside of www.minervastreetwear.com. 

Your personal information 

All personal information given to minerva such as; name, address and email will be kept private and confidential and will follow the data protection act guidelines. 

Customer information will not be disclosed to or shared with any persons outside of www.minervastreetwear.com. 

Minerva do not share customers details with any 3rd parties.

We do not store any card details. 

What we do with your personal information 

Our record keeping.

With the email address you have provided we may send promotional offers and deals.

We may on occasion use your email provided for market research.

Privacy policy is subject to change without notice, and by using www.minervastreetwear.com you agree with our terms and conditions.

If you require any more information please contact us.

UK shipping

  1. UK shipping is £5.00 and comes with tracking.
  2. We dispatch any order the same day if placed before 3.30pm.
  3. Orders received after 3.30pm on a Friday will be dispatched on the following Monday.
  4. All orders are sent signed for via Royal mail.
  5. Estimated delivery times, allow 1-4 working days.

European and International shipping

  1. All items are shipped using Parcelforce, within Europe £15 and rest of the world £25.
  2. All orders come with a tracking number and will have to be signed for on delivery.
  3. The customer takes full responsibility of any custom charges or additional delivery fee's.
  4. We cannot supply any information on custom charges.
  5. We dispatch any order the same day if placed before 3.30pm.
  6. Orders received after 3.30pm on a Friday will be dispatched on the following Monday.
  7. Any special requests, feel free to contact us.
  8. Estimated delivery times all depend on where the order is dispatched too, if you require any information please contact us. 

If you wish to return your purchase for any reason the item must be in perfect saleable condition and returned within 28 days from the day the order was placed.

We understand you may need to remove packaging to try products on but if any products are returned with the following defects we reserve the right to refuse the return.

  • The item is marked, torn, stretched or damaged.
  • Washed items.
  • Item smells of smoke, deodorant or washing powder.
  • Sock fluff, signs of wear or soiled in anyways.
  • Trainers must be returned in original box and posted back in parcel bag/box.

Please send item and invoice back via recorded delivery to:

Minerva 

48B Ebrington street 

Plymouth 

PL4 9AD

We cannot be held accountable for any goods that may be damaged, lost or stolen in transit. We do not offer refunds or exchanges for excessive wear. 

Faulty goods 

Items that are returned faulty may need further inspection from the product’s brand to determine if the product has a manufacturers fault.  Due to the nature of this process it can take several weeks for the brand to fully establish if the item in question is faulty.  If an item requires this service we do our very  best to complete the process quickly and efficiently and will keep you informed of the progress of your product.